Have a question about our fabric and wall coverings or need help placing an order?
We are small staffed and voicemail isn't available, Phone: 336-431-0464 Monday-Thursday, see FAQ before you call.
FREQUENTLY ASKED QUESTIONS (FAQ):
- DO YOU HAVE THIS ITEM IN STOCK? We don't stock our fabrics or wall coverings, they are first quality and ship directly from the vendor. We cannot locate discontinued patterns. If the item is back ordered, we will ship when inventory becomes available.
- DO YOU CARRY DISCONTINUED FABRIC OR WALL COVERING? We cannot locate discontinued patterns. Just because it might be on our site doesn't mean we can get it if the vendor has stopped production.
- DO YOU SEND SAMPLES AND WHAT IS THE SIZE? Absolutely. We are happy to order samples. Please visit the item on our site, use the sample option (if available) and checkout. We will order your sample from the manufacturer, and they will process the sample and direct ship to you. Most items can be sampled, although a couple of our vendors (Waverly and Covington) do not send samples. Memo swatches can vary in size from each manufacturer and may be between 4" x 6" to as large as 27" x 27". It takes 1-5 days to process a sample order, therefore samples arrive in 7-21 days and typically ship US mail.
- HOW LONG WILL IT TAKE TO GET MY ORDER? In stock items are ordered within 1-3 business days after an order is placed on the website. Our items ship directly from the manufacturer, so please keep in mind that some mills ship within 1-5 business days, while other mills take more than 5-10 days to ship. We make every effort to email a tracking number. Once your item is shipped, fabrics will arrive in 1-5 business days.
- I RECEIVED THE WRONG ITEM. WHAT DO I DO NOW? Occasionally, mistakes occur because we are all human. If you happen to receive the wrong item, please let us know! Filing a claim through your credit card company only wastes valuable time. Please let us know that moment you have received the incorrect item and provide photos of the item received. We will contact the manufacturer immediately and request for the incorrect item to be picked up, as well as correct item shipped to you. In the event that the correct item is unavailable, we will issue a full refund.
- CAN I CALL TO ASK ANY OTHER QUESTIONS? Certainly! Keep in mind we are a small staff and voicemail is NOT available. We do answer emails much more effectively.
- DO I HAVE TO BE A DESIGNER TO BUY FROM YOU? No! We welcome all customers who want to buy 1st quality fabrics or wall coverings at DISCOUNT PRICES (20-40%off retail). Orders may be placed through our website and will be processed as quickly as possible. We look forward to doing business with you!
- DO YOU OFFER DISCOUNTS TO DESIGNERS AND OTHERS TO THE TRADE? Unfortunately, not at this time. All of our fabric prices are deeply discounted and therefore additional discounts are not available. We do offer promotions from time to time to pass along more savings. Codes will be listed on the home page when available.
Call us at 336-431-0464 or use this form (Preferred Method).
Monday - Thursday: 10am - 4pm EST